Daily Published

Hospitality - Guest Toilets

ANCMF-AU-H-GT-01

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Objective
To ensure guest toilets in hospitality facilities are cleaned to the highest Australian standards, ensuring hygiene, safety, and guest satisfaction.
Cleaning Methods
Prepare the cleaning trolley with all essential supplies and equipment, ensuring the use of colour-coded cleaning cloths to prevent cross-contamination.
Put on the appropriate Personal Protective Equipment (PPE) in accordance with Australian Workplace Health and Safety requirements.
Start by emptying the rubbish bin and replacing the liner.
Begin by dusting and wiping down all surfaces, starting from the highest areas and moving to the lowest, to prevent re-soiling.
Sanitise and clean the basin tap and toilet bowl utilising the suitable cleaning agent.
Conduct a final inspection to ensure all areas meet quality criteria.
Clean mirrors and glass surfaces using a glass cleaner to achieve a streak-free finish.
Mop the floor thoroughly with a disinfectant solution, ensuring all areas are covered.
Replenish toilet paper, soap, and hand towels.
Quality Criteria
Performance LevelCriteria
ExcellentAll surfaces are spotless and sanitised, no visible dust or stains, mirrors are streak-free, no odours present, all supplies fully stocked.
GoodMinor dust or water spots on surfaces, mirrors mostly streak-free, no strong odours, supplies mostly stocked.
PassVisible dust or water spots on some surfaces, mirrors have streaks, mild odours present, supplies low but available.
FailSignificant dust, stains, or odours present, mirrors streaked, supplies depleted, overall unclean appearance.
Required Equipment
  • Cleaning trolley
  • Colour-coded cleaning cloth
  • Personal Protective Equipment (PPE)
  • Disinfectant Solution
  • Mop and Bucket
  • Glass Cleaner
  • Rubbish Bin Liner
Quick Info
Standard Code ANCMF-AU-H-GT-01
Frequency Daily
Last Updated Jun 15, 2025
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