Frequently Asked Questions

I designed CleaningCodex for cleaning professionals, facility managers, building supervisors, cleaning companies, and anyone responsible for maintaining cleanliness standards in commercial, industrial, healthcare, or educational facilities. Whether you're a solo cleaner or managing a large team, my system has something for you.

I've compiled thousands of cleaning standards covering various facilities, spaces, and cleaning methods. I continuously update my library with new standards and best practices based on my industry experience and research. You'll find everything from basic office cleaning to specialized healthcare facility protocols.

As a cleaning professional myself, I was frustrated by the lack of easily accessible, comprehensive cleaning standards. I found myself constantly searching for proper protocols and best practices. So I decided to build the solution I wished I had - a centralized platform where cleaning professionals can find everything they need in one place.

Click "Forgot Password" on the login page, enter your email address, and I'll send you a password reset link. The link is valid for 1 hour. If you don't receive the email, check your spam folder or contact me directly and I'll help you out.

Yes, you can update your email address from your profile settings. You'll need to verify the new email address before the change takes effect. This helps me keep your account secure.

To delete your account, please contact me directly. I'll process your request within 48 hours. Note that account deletion is permanent and cannot be undone - you'll lose access to all your downloads and account history.

Absolutely! I take your privacy seriously. Your personal information is encrypted and stored securely. I never share your data with third parties, and I only use your email to send you important account updates and support messages. You can read my full privacy policy for more details.

Visit my pricing page to purchase additional download packages. You can buy as many packages as you need - all downloads are added to your account and never expire. Perfect for stocking up on downloads for future use.

No! Your downloads never expire. Once you purchase a download package, those downloads are yours forever. You can use them immediately or save them for months or years - it's completely up to you.

I accept all major credit cards (Visa, Mastercard, American Express) and debit cards through Stripe, my secure payment processor. I never store your card details on my servers - everything is handled securely by Stripe.

Yes, I offer a 30-day money-back guarantee for all purchases. If you're not completely satisfied with your download package, just contact me within 30 days for a full refund, no questions asked.

Absolutely! You can purchase as many download packages as you need. All downloads are added to your account balance, so you can mix and match different packages. For example, you could buy a Standard package (50 downloads) and a Premium package (unlimited) - you'd have unlimited downloads total.

You can still browse and view all standards online for free. To download more PDFs, simply purchase another download package from my pricing page. All your previous downloads remain available in your account forever.

Yes! Downloaded standards can be shared within your organization for internal use, training, and compliance purposes. However, commercial redistribution or reselling of the standards is prohibited. The PDFs are yours to use for your business needs.

Each download counts as one use from your package. If you need to download the same standard again (for example, if you lose the file), it will use another download credit. I recommend saving your PDFs in a secure location for future reference to avoid re-downloading.

Every free account includes 20 PDF downloads to get you started. You also get full access to browse and view all standards online, search functionality, and email support. It's perfect for trying out my service and downloading essential standards before purchasing additional packages.