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Hospitality - Relaxation Area

ANCMF-AU-H-RA-01

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Objective
To ensure the Relaxation Area in hospitality facilities is maintained to the highest standards of cleanliness and hygiene, providing a welcoming and safe environment for guests.
Cleaning Methods
Start by arranging the cleaning trolley with all required supplies and equipment, making sure to use colour-coded cloths for different areas to avoid cross-contamination.
Thoroughly vacuum the carpet and rug, paying particular attention to the edges and corners.
Begin dusting all surfaces with a microfibre cloth, starting from the highest point and working downwards.
Mop the hard floor using a neutral pH cleaner, ensuring that no residue is left behind.
Sanitise high-contact areas using a disinfectant spray, ensuring an appropriate contact duration for optimal effectiveness.
Empty the rubbish bin, clean it with a disinfectant, and replace the liner.
Clean glass surfaces using a glass cleaner, ensuring no streaks are left behind.
Inspect the furniture for any stains and, if necessary, clean with a suitable upholstery cleaner.
Replenish amenities and ensure the area is tidy and inviting.
Quality Criteria
Performance LevelCriteria
ExcellentAll surfaces are spotless and free of dust. Floors are immaculate with no stains or debris. High-touch areas are sanitised and have no visible marks. Glass surfaces are crystal clear with no streaks. Furniture is perfectly arranged and free of any stains.
GoodMinor dust on surfaces. Floors are clean with minimal stains. High-touch areas are mostly sanitised with few marks. Glass surfaces have slight streaks. Furniture is mostly arranged and has minor stains.
PassNoticeable dust on surfaces. Floors have visible stains and debris. High-touch areas are inconsistently sanitised. Glass surfaces have visible streaks. Furniture is disorganised with visible stains.
FailHeavy dust accumulation. Floors are dirty with significant stains and debris. High-touch areas are not sanitised. Glass surfaces are dirty with heavy streaks. Furniture is disarrayed and heavily stained.
Required Equipment
  • Microfibre Cloth, Colour-Coded
  • Cleaning trolley
  • vacuum cleaner
  • Disinfectant Spray
  • Mop and Bucket
  • Glass Cleaner
  • Neutral pH Floor Cleaner
  • Rubbish Bin Liner
Quick Info
Standard Code ANCMF-AU-H-RA-01
Frequency daily
Last Updated Jun 15, 2025
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