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Hospitality - Check-in Area

ANCMF-AU-H-CA-01

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Objective
Ensure the check-in area of the hospitality facility is maintained to the highest standards of cleanliness and hygiene, providing a welcoming and safe environment for guests.
Cleaning Methods
Start by arranging the cleaning trolley with all the required supplies, making sure to use colour-coded cloths for distinct areas to avoid cross-contamination.
Begin dusting all surfaces with a microfibre cloth, starting from the highest point and working downwards.
Sanitise high-touch areas by using a disinfectant spray and a clean cloth to wipe them down.
Thoroughly vacuum the carpet and mat, ensuring special attention is given to corners and edges.
empty rubbish bin replace liner and sanitise the bin surface
Mop the hard floor using a mop and bucket, along with an appropriate cleaning solution. Ensure no excess water is left on the floor.
Clean glass surfaces using a glass cleaner and a lint-free cloth, ensuring no streaks are left behind.
Inspect all areas to ensure cleanliness and address any missed spots.
Quality Criteria
Performance LevelCriteria
ExcellentAll surfaces are spotless with no visible dust or smudges; high-touch areas are sanitised and free of fingerprints; floors are immaculate with no debris or streaks; rubbish bins are empty and odour-free; glass surfaces are crystal clear with no streaks.
GoodMinor dust or smudges on surfaces; high-touch areas mostly sanitised with few fingerprints; floors mostly clean with minor debris or streaks; rubbish bins are empty but may have slight odour; glass surfaces mostly clear with minor streaks.
PassNoticeable dust or smudges on surfaces; high-touch areas partially sanitised with visible fingerprints; floors have visible debris or streaks; rubbish bins not emptied or have noticeable odour; glass surfaces have visible streaks.
FailSignificant dust or smudges on surfaces; high-touch areas not sanitised with many fingerprints; floors are dirty with significant debris or streaks; rubbish bins are full or overflowing with strong odour; glass surfaces are dirty with many streaks.
Required Equipment
  • Cleaning trolley with colour-coded cloths
  • vacuum cleaner
  • Disinfectant Spray
  • Mop and Bucket
  • Glass Cleaner
  • Microfibre Dusting Cloth
  • Rubbish Bin Liner
  • Lint-free cloth
Quick Info
Standard Code ANCMF-AU-H-CA-01
Frequency daily
Last Updated Jun 15, 2025
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