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Hospitality - Concierge Desk

ANCMF-AU-H-CD-01

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Objective
Ensure the concierge desk area in hospitality facilities is maintained to the highest standards of cleanliness and hygiene, providing a welcoming and safe environment for guests and staff.
Cleaning Methods
Start by arranging the cleaning trolley with all essential supplies, making sure to utilise colour-coded cloths for various surfaces.
Commence by dusting all surfaces from the top downwards, utilising a microfibre cloth.
Sanitise high-touch areas using an approved disinfectant, ensuring appropriate contact time as per the manufacturer's instructions.
Thoroughly vacuum the carpeted area, ensuring particular attention is paid to corners and edges.
Utilise a glass cleaner to wipe down and polish all glass surfaces and mirrors, ensuring no streaks are left behind.
Empty the rubbish bin, clean both the interior and exterior, and replace the liner.
Mop the hard floor utilising a neutral detergent, ensuring no excess water is left on the surface.
Quality Criteria
Performance LevelCriteria
ExcellentAll surfaces are spotless, with no visible dust or smudges. High-touch areas are sanitised and free of fingerprints. Glass surfaces are streak-free. Rubbish bins are clean and odour-free. Floors are immaculate with no debris or stains.
GoodMinor dust or smudges on surfaces. High-touch areas are mostly sanitised with minimal fingerprints. Glass surfaces have minor streaks. Rubbish bins are clean with slight odour. Floors are mostly clean with minor debris.
PassNoticeable dust or smudges on surfaces. High-touch areas have visible fingerprints. Glass surfaces have visible streaks. Rubbish bins are not entirely clean and have noticeable odour. Floors have visible debris or stains.
FailSignificant dust or smudges on surfaces. High-touch areas are unsanitised with numerous fingerprints. Glass surfaces are heavily streaked. Rubbish bins are dirty and have strong odour. Floors are dirty with significant debris or stains.
Required Equipment
  • Microfibre Cloth, Colour-Coded
  • Cleaning trolley
  • vacuum cleaner
  • Mop and Bucket
  • Approved disinfectant
  • Glass Cleaner
  • Rubbish Bin Liner
Quick Info
Standard Code ANCMF-AU-H-CD-01
Frequency daily
Last Updated Jun 15, 2025
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