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Hospitality - Reception

ANCMF-AU-H-R-01

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Objective
To maintain a high standard of cleanliness and hygiene in the reception area of a hospitality facility, ensuring a welcoming and safe environment for guests and staff.
Cleaning Methods
Prepare the cleaning trolley with all necessary supplies, ensuring that colour-coded cloths and mops are used.
Begin dusting from the highest surfaces, working downwards, using a microfibre cloth.
Thoroughly vacuum the carpet, ensuring special attention is paid to corners and edges.
Sanitise and wipe high-touch surfaces using an appropriate cloth and disinfectant spray.
mop hard floor with a neutral detergent ensuring no residue i left behind
Empty the rubbish bin, replace the liner, and dispose of waste in accordance with the facility's protocol.
Clean glass surfaces using a glass cleaner, ensuring no streaks are left behind.
Quality Criteria
Performance LevelCriteria
ExcellentAll surfaces are visibly clean and free of dust, stains, and smudges. Floors are spotless with no residue. Glass surfaces are streak-free. No unpleasant odours present.
GoodMinor dust or smudges on less visible surfaces. Floors are clean with minimal residue. Glass surfaces have minor streaks. No unpleasant odours present.
PassNoticeable dust or smudges on visible surfaces. Floors have some residue. Glass surfaces have visible streaks. No strong unpleasant odours present.
FailVisible dust, stains, or smudges on surfaces. Floors are dirty with significant residue. Glass surfaces are streaked. Unpleasant odours present.
Required Equipment
  • Microfibre Cloth, Colour-Coded
  • Cleaning trolley
  • vacuum cleaner
  • Disinfectant Spray
  • Glass Cleaner
  • mop and bucket colour coded
  • Rubbish Bin Liner
Quick Info
Standard Code ANCMF-AU-H-R-01
Frequency daily
Last Updated Jun 15, 2025
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