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Hospitality - Deluxe Room

ANCMF-AU-H-DR-01

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Objective
To ensure the Deluxe Room in hospitality facilities is cleaned to the highest Australian standards, providing a safe, hygienic, and welcoming environment for guests.
Cleaning Methods
Prepare the cleaning trolley with all essential supplies and equipment, making sure to use colour-coded cloths for distinct areas to avoid cross-contamination.
Begin by dusting all surfaces from top to bottom to effectively capture dust and debris.
Vacuum the carpet and rug, ensuring special attention is given to the edges and corners.
Mop the hard floor using a damp mop and the appropriate cleaning solution, ensuring no residue is left behind.
Empty the rubbish bin, replace the liner, and dispose of waste in accordance with the facility's protocol.
Sanitise high-touch surfaces by using a disinfectant spray and cloth, adhering to the manufacturer's instructions regarding contact time.
Thoroughly clean the bathroom, beginning with the sink, followed by the shower, and finally, the toilet. Ensure to use a separate cloth for each area.
Replace towels and linens, ensuring they are neatly folded and presented.
Replenish guest amenities, ensuring all items are stocked and presented neatly.
Inspect window and mirror cleaning with glass cleaner and a microfibre cloth for a streak-free finish.
Conduct a final inspection to ensure all areas meet quality standards and address any remaining issues.
Quality Criteria
Performance LevelCriteria
ExcellentAll surfaces are free of dust and debris; carpets are vacuumed with no visible dirt; floors are spotless with no residue; high-touch surfaces are sanitised with no smudges; bathroom fixtures are sparkling; no odours present; amenities fully stocked and neatly arranged.
GoodMinor dust on high surfaces; carpets are mostly clean with minimal debris; floors have slight residue; high-touch surfaces mostly sanitised; bathroom fixtures mostly clean; faint odours; amenities mostly stocked.
PassNoticeable dust on surfaces; carpets have visible dirt; floors have visible residue; high-touch surfaces partially sanitised; bathroom fixtures have visible marks; noticeable odours; amenities partially stocked.
FailHeavy dust accumulation; carpets are dirty; floors are sticky or dirty; high-touch surfaces not sanitised; bathroom fixtures are dirty; strong odours; amenities not stocked.
Required Equipment
  • Colour-coded microfibre cloth
  • Cleaning trolley
  • vacuum cleaner
  • Disinfectant Spray
  • Mop and Bucket
  • Glass Cleaner
  • Rubbish Bin Liner
  • Guest Amenities and Supplies
Quick Info
Standard Code ANCMF-AU-H-DR-01
Frequency daily
Last Updated Jun 15, 2025
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