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Hospitality - Guest Room

ANCMF-AU-H-GR-01

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Objective
Ensure the highest standard of cleanliness and hygiene in guest rooms to enhance guest satisfaction and comply with Australian hospitality cleaning standards.
Cleaning Methods
Ready the cleaning trolley, ensuring it is equipped with colour-coded cleaning cloths and the suitable cleaning agents.
Begin by dusting from high to low surfaces to prevent recontamination.
Vacuum the carpet and rug, ensuring that the edges and corners are thoroughly attended to.
Mop the hard floor utilising a damp mop and an appropriate cleaning solution.
Sanitise high-contact areas using disinfectant spray and a cloth.
Sanitise all surfaces in the bathroom facility using a bathroom-specific cleaning agent.
Replace towels and linens, ensuring they are neatly arranged.
Empty the rubbish bin, clean if necessary, and replace the liner.
Restock amenities, ensuring they are neatly presented.
Polish windows and mirrors using glass cleaner to achieve a streak-free finish.
Inspect the room for any remaining stains or marks and address them accordingly.
Quality Criteria
Performance LevelCriteria
ExcellentAll surfaces are spotless and dust-free; carpets are vacuumed with no visible debris; floors are streak-free; all high-touch areas are sanitised; bathroom facilities are immaculate; all amenities are fully stocked and neatly arranged.
GoodMinor dust on high surfaces; carpets are generally clean with minimal debris; floors have slight streaks; most high-touch areas are sanitised; bathroom facilities are clean; most amenities are stocked and arranged.
PassNoticeable dust on surfaces; carpets have visible debris; floors are streaked; some high-touch areas are missed; bathroom facilities are generally clean but not spotless; some amenities are missing or disorganised.
FailSignificant dust accumulation; carpets are visibly dirty; floors are heavily streaked; high-touch areas are not sanitised; bathroom facilities are dirty; amenities are missing or poorly arranged.
Required Equipment
  • Cleaning trolley
  • Colour-coded cleaning cloth
  • vacuum cleaner
  • Disinfectant Spray
  • Mop and Bucket
  • Glass Cleaner
  • Rubbish Bin Liner
  • Bathroom Cleaning Agent
  • Replacement Linen and Towel
  • Guest Amenity
Quick Info
Standard Code ANCMF-AU-H-GR-01
Frequency daily
Last Updated Jun 15, 2025
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