daily Published

Government Building - Complaints Office

ANCMF-AU-GB-CO-02

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Objective
To maintain a high standard of cleanliness and hygiene in the Complaints Office of a Government Building, ensuring a safe and pleasant environment for staff and visitors.
Cleaning Methods
Begin by organising the cleaning trolley, ensuring it is equipped with colour-coded cloths and appropriate cleaning agents.
Thoroughly vacuum the carpeted area, paying particular attention to corners and spaces under furniture.
Begin dusting all surfaces with a microfibre cloth, starting from the highest point and working downwards.
Sanitise high-contact areas using a disinfectant spray and a clean cloth.
empty rubbish bin replace liner and sanitise the bin interior and exterior
Mop the hard floor utilising a damp mop and a neutral pH floor cleaner.
Conduct a final inspection to ensure all areas meet the quality criteria.
Clean glass surfaces using a glass cleaner and a lint-free cloth.
Quality Criteria
Performance LevelCriteria
ExcellentAll surfaces are free of dust and marks; carpets are spotless and free of debris; floors are streak-free and dry; high-touch areas are sanitised and free of fingerprints; rubbish bins are empty and odour-free; glass surfaces are crystal clear with no smudges.
GoodMinor dust on surfaces; carpets have minimal debris; floors have slight streaks; high-touch areas are mostly sanitised; rubbish bins are empty but may have slight odour; glass surfaces have minor smudges.
PassNoticeable dust on surfaces; carpets have visible debris; floors are streaky; high-touch areas are inconsistently sanitised; rubbish bins are not emptied regularly; glass surfaces have visible smudges.
FailHeavy dust accumulation; carpets are dirty with visible stains; floors are wet or sticky; high-touch areas are not sanitised; rubbish bins are overflowing; glass surfaces are dirty and obstruct visibility.
Required Equipment
  • Vacuum Cleaner with HEPA Filter
  • Colour-coded microfibre cloth
  • Cleaning trolley
  • Disinfectant Spray
  • Mop and Bucket with Wringer
  • Glass Cleaner
  • Neutral pH Floor Cleaner
  • Rubbish Bin Liner
Quick Info
Standard Code ANCMF-AU-GB-CO-02
Frequency daily
Last Updated Jun 15, 2025
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