daily Published

Government Building - Contact Center

ANCMF-AU-GB-CC-03

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Objective
To ensure a clean, hygienic, and safe environment in the government building's contact centre, adhering to Australian cleaning standards and workplace health and safety requirements.
Cleaning Methods
Begin by dusting all surfaces with a microfibre cloth to capture dust and allergens.
Utilise a HEPA filter vacuum cleaner to vacuum carpeted areas, ensuring optimal air quality.
Mop the hard floor using a neutral pH cleaner to avoid causing damage to the surface.
empty rubbish bin replace liner and sanitise the bin interior and exterior
Utilise a disinfectant solution to sanitise high-touch surfaces, ensuring adherence to the manufacturer's specified contact time.
Clean the kitchen and break area using food-safe cleaning products, with a focus on maintaining hygiene and odour control.
Thoroughly clean the toilet using the appropriate cleaning agent, ensuring all surfaces are sanitised.
check and refill consumable ensuring all dispenser are functioning correctly
Inspect air vents and light fixtures, dusting or wiping as necessary to maintain air quality and lighting efficiency.
Quality Criteria
Performance LevelCriteria
ExcellentAll surfaces are visibly clean and free of dust, stains, and smudges. High-touch surfaces are sanitised with no residue. Floors are spotless and free of debris. Rubbish bins are empty and sanitised. Consumables are fully stocked. Air vents and light fixtures are dust-free.
GoodMost surfaces are clean with minimal dust or smudges. High-touch surfaces are sanitised with slight residue. Floors are mostly clean with minor debris. Rubbish bins are empty but not sanitised. Consumables are mostly stocked. Air vents and light fixtures have minimal dust.
PassSurfaces have visible dust or smudges. High-touch surfaces are partially sanitised. Floors have visible debris. Rubbish bins are not sanitised. Consumables are low. Air vents and light fixtures have visible dust.
FailSurfaces are dirty with significant dust and smudges. High-touch surfaces are not sanitised. Floors are dirty with significant debris. Rubbish bins are full and unsanitised. Consumables are depleted. Air vents and light fixtures are dusty.
Required Equipment
  • HEPA Filter Vacuum Cleaner
  • Microfibre cloth
  • Disinfectant Solution
  • Mop and Bucket with Neutral pH Cleaner
  • Rubbish Bin Liner
  • Toilet Cleaning Agent
  • Food-safe cleaning product
  • Consumable Supplies: Toilet Paper, Hand Towel, Soap
Quick Info
Standard Code ANCMF-AU-GB-CC-03
Frequency daily
Last Updated Jun 15, 2025
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