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Government Building - Call Center

ANCMF-AU-GB-CC-02

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Objective
To ensure a clean, hygienic, and safe environment in the call centre of a government building, adhering to Australian cleaning standards and workplace health and safety requirements.
Cleaning Methods
Implement a colour-coded cleaning system to avoid cross-contamination.
Begin by dusting from top to bottom to guarantee all surfaces are dust-free.
Utilise a HEPA filter vacuum cleaner to vacuum the carpet, thereby maintaining air quality.
Mop the hard floor using a neutral pH cleaner to prevent surface damage.
Sanitise high-contact surfaces utilising a hospital-grade disinfectant.
Empty the rubbish bin and replace the liner, ensuring the bin is clean and free of odour.
Clean the kitchen and break area using a food-safe cleaning agent.
Utilise glass cleaner for windows and partitions, ensuring a streak-free outcome.
Inspect and replenish hygiene supplies to ensure constant availability.
Quality Criteria
Performance LevelCriteria
ExcellentAll surfaces are visibly clean and free of dust. No streaks on glass. No odours present. High-touch areas sanitised and documented. Supplies fully stocked.
GoodMinor dust on less accessible surfaces. Minimal streaks on glass. No strong odours. High-touch areas mostly sanitised. Supplies mostly stocked.
PassNoticeable dust on surfaces. Some streaks on glass. Mild odours. High-touch areas partially sanitised. Supplies low but available.
FailVisible dust accumulation. Significant streaks on glass. Unpleasant odours. High-touch areas not sanitised. Supplies depleted.
Required Equipment
  • HEPA Filter Vacuum Cleaner
  • Microfibre cloth
  • Colour-coded cleaning cloth and mop.
  • Cleaning trolley
  • Hospital-grade disinfectant
  • Mop and Bucket with Wringer
  • Glass Cleaner
  • Neutral pH Floor Cleaner
  • Rubbish Bin Liner
Quick Info
Standard Code ANCMF-AU-GB-CC-02
Frequency daily
Last Updated Jun 15, 2025
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