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Government Building - Customer Service

ANCMF-AU-GB-CS-01

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Objective
Ensure a clean, hygienic, and welcoming environment in the customer service area of a government building, adhering to Australian cleaning standards and workplace health and safety requirements.
Cleaning Methods
Start by arranging the cleaning trolley with all the required supplies, making sure to use colour-coded cloths and mops appropriately.
Begin dusting all surfaces with a microfibre cloth, starting from the highest point and working downwards.
Vacuum all carpeted areas, ensuring particular attention is given to corners and spaces beneath furniture.
Mop the hard floor utilising a damp mop and the correct cleaning solution, ensuring no excess water is left on the surface.
empty rubbish bin replace liner and sanitise the bin interior and exterior
Sanitise high-touch surfaces using a disinfectant spray and cloth, ensuring comprehensive coverage.
Clean glass surfaces using a glass cleaner and a microfibre cloth, ensuring no streaks remain.
Conduct a final inspection to ensure all areas meet the quality criteria.
Quality Criteria
Performance LevelCriteria
ExcellentAll surfaces are free of dust and marks; floors are spotless with no visible debris; glass surfaces are streak-free; high-touch areas are sanitised with no residue; rubbish bins are clean and odour-free.
GoodMinor dust on high surfaces; floors are clean with minimal debris; glass surfaces have minor streaks; high-touch areas are mostly sanitised; rubbish bins are clean with slight odour.
PassNoticeable dust on surfaces; floors have visible debris; glass surfaces have visible streaks; high-touch areas are partially sanitised; rubbish bins have noticeable odour.
FailHeavy dust accumulation; floors are dirty with significant debris; glass surfaces are heavily streaked; high-touch areas are unsanitised; rubbish bins are overflowing and malodorous.
Required Equipment
  • Microfibre Cloth, Colour-Coded
  • Cleaning trolley
  • vacuum cleaner
  • Disinfectant Spray
  • Glass Cleaner
  • mop and bucket colour coded
  • Rubbish Bin Liner
Quick Info
Standard Code ANCMF-AU-GB-CS-01
Frequency daily
Last Updated Jun 15, 2025
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