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Transportation Hub - Customer Service

ANCMF-AU-TH-CS-01

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Objective
Ensure a clean, hygienic, and welcoming environment in the Customer Service area of the Transportation Hub, adhering to Australian cleaning standards and workplace health and safety requirements.
Cleaning Methods
Prepare the cleaning trolley with the required equipment and supplies, adhering to the colour-coded system.
Dust all surfaces utilising a microfibre cloth, beginning from the highest point and working downwards.
Mop the hard floor using a neutral pH cleaner, ensuring no residue is left behind.
Utilise a HEPA-filtered vacuum cleaner to minimise dust and allergens when vacuuming carpet.
Sanitise high-contact areas using an approved disinfectant, ensuring appropriate contact time is allowed.
Empty the rubbish bin, clean it with disinfectant, and replace the liner.
clean glas surface with streak free glas cleaner and microfibre cloth
Quality Criteria
Performance LevelCriteria
ExcellentAll surfaces are visibly clean and free of dust, stains, and smudges. High-touch areas are sanitised with no residue. Floors are spotless with no debris. Rubbish bins are empty and clean. Glass surfaces are streak-free.
GoodMinor dust or smudges on surfaces. High-touch areas are sanitised but may have slight residue. Floors are clean with minimal debris. Rubbish bins are empty but may have slight odour. Glass surfaces have minor streaks.
PassNoticeable dust or smudges on surfaces. High-touch areas are sanitised but with visible residue. Floors have some debris. Rubbish bins are not overflowing but have noticeable odour. Glass surfaces have visible streaks.
FailSurfaces are visibly dirty with dust and stains. High-touch areas are not sanitised. Floors are dirty with significant debris. Rubbish bins are overflowing and dirty. Glass surfaces are heavily streaked.
Required Equipment
  • Microfibre cloth
  • HEPA Filtered Vacuum Cleaner
  • Cleaning trolley
  • Mop and Bucket with Wringer
  • Glass Cleaner
  • Rubbish Bin Liner
  • Colour-coded cleaning solution and disinfectant
Quick Info
Standard Code ANCMF-AU-TH-CS-01
Frequency daily
Last Updated Jun 15, 2025
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