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Retail - Phone Area

ANCMF-AU-R-PA-01

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Objective
To ensure the phone area in the retail facility is maintained to the highest standards of cleanliness and hygiene, providing a safe and pleasant environment for customers and staff.
Cleaning Methods
Implement a colour-coded cleaning system to avoid cross-contamination.
Dust all surfaces utilising a microfibre cloth.
Sanitise the telephone handset and high-touch areas using a disinfectant spray.
Thoroughly wipe down the surface using a damp cloth and a suitable cleaning solution.
Empty the rubbish bin and replace the liner.
Vacuum carpeted areas or mop hard surfaces utilising a neutral detergent.
Quality Criteria
Performance LevelCriteria
ExcellentAll surfaces are visibly clean and free of dust, smudges, and fingerprints. Phone handsets are sanitised and have no visible marks. Floors are spotless and free of debris. No unpleasant odours present.
GoodSurfaces are mostly clean with minimal dust or smudges. Phone handsets are sanitised with minor marks. Floors are clean with minor debris. No unpleasant odours present.
PassSurfaces have some dust or smudges. Phone handsets are sanitised but may have visible marks. Floors have some debris. No strong odours present.
FailSurfaces are visibly dusty or smudged. Phone handsets are not sanitised and have visible marks. Floors are dirty with noticeable debris. Unpleasant odours are present.
Required Equipment
  • Microfibre cloth
  • Colour-coded cleaning cloth
  • vacuum cleaner
  • Disinfectant Spray
  • Mop and Bucket
  • Rubbish Bin Liner
Quick Info
Standard Code ANCMF-AU-R-PA-01
Frequency daily
Last Updated Jun 15, 2025
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