daily Published

Retail - Information Desk

ANCMF-AU-R-ID-01

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Objective
Ensure the Information Desk in the retail facility is maintained to the highest standards of cleanliness and hygiene, providing a welcoming and safe environment for customers and staff.
Cleaning Methods
Commence by dusting all surfaces using a microfibre cloth, beginning from the highest point and working downwards.
Utilise a sanitising solution to meticulously clean all high-touch areas, ensuring comprehensive coverage.
Remove the rubbish bin liner, dispose of the waste appropriately, and replace it with a new liner.
Sanitise the chair and customer interaction points using a disinfectant wipe.
Spot-clean walls and partitions using an appropriate cleaning agent.
Inspect the area to ensure all tasks are completed to the required standard.
Utilise a vacuum cleaner equipped with a HEPA filter to thoroughly vacuum the floor area, ensuring effective removal of dust and allergens.
Quality Criteria
Performance LevelCriteria
ExcellentAll surfaces are free of dust and smudges; high-touch areas are sanitised with no residue; rubbish bins are empty and clean; no visible marks on walls; floor is free of debris and vacuumed thoroughly.
GoodMinor dust on less accessible surfaces; high-touch areas are mostly sanitised; rubbish bins are emptied but may have minor residue; few marks on walls; floor is mostly clean with minor debris.
PassNoticeable dust on surfaces; high-touch areas partially sanitised; rubbish bins emptied but with visible residue; several marks on walls; floor has visible debris.
FailSignificant dust accumulation; high-touch areas not sanitised; rubbish bins full or overflowing; many marks on walls; floor is dirty with significant debris.
Required Equipment
  • Vacuum Cleaner with HEPA Filter
  • Microfibre cloth
  • Sanitising Solution
  • Rubbish Bin Liner
  • Sanitising Wipe
  • Colour-coded cleaning bucket and cloth
Quick Info
Standard Code ANCMF-AU-R-ID-01
Frequency daily
Last Updated Jun 15, 2025
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