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Retail - Family Room

ANCMF-AU-R-FR-02

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Objective
To maintain a clean, safe, and welcoming family room environment in retail facilities, ensuring compliance with Australian cleaning standards and workplace health and safety requirements.
Cleaning Methods
Ensure the cleaning trolley is prepared with all necessary supplies, making certain to utilise colour-coded cloths and mops.
Dust surfaces from the top downwards to prevent recontamination of the already cleaned area.
Thoroughly vacuum the carpet and rug, ensuring special attention is given to corners and edges.
Mop the hard floor utilising a damp mop and the correct cleaning solution, ensuring no excess water is left on the surface.
empty rubbish bin replace liner and sanitise the bin interior and exterior
Sanitise and wipe high-touch surfaces using a disinfectant solution, ensuring appropriate contact time for effective sanitisation.
Conduct a final inspection to ensure all tasks are completed to the required standard.
Inspect children's play equipment for cleanliness and sanitise as necessary.
Quality Criteria
Performance LevelCriteria
ExcellentAll surfaces are free of dust and marks; floors are spotless with no streaks; high-touch surfaces are sanitised with no visible residue; rubbish bins are clean and odour-free; children's play equipment is visibly clean and sanitised.
GoodMinor dust or marks on surfaces; floors have minimal streaks; high-touch surfaces are mostly sanitised; rubbish bins are clean with slight odour; children's play equipment is mostly clean.
PassNoticeable dust or marks on surfaces; floors have visible streaks; high-touch surfaces are inconsistently sanitised; rubbish bins have noticeable odour; children's play equipment is somewhat clean.
FailSignificant dust or marks on surfaces; floors are dirty with streaks; high-touch surfaces are not sanitised; rubbish bins are dirty and odorous; children's play equipment is visibly dirty.
Required Equipment
  • Vacuum Cleaner with HEPA Filter
  • Colour-coded cleaning cloth and mop.
  • Cleaning trolley
  • Disinfectant Solution
  • Mop and Bucket with Wringer
  • Rubbish Bin Liner
  • Dusting Tool
Quick Info
Standard Code ANCMF-AU-R-FR-02
Frequency daily
Last Updated Jun 15, 2025
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