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Retail - Accessible Toilets

ANCMF-AU-R-AT-01

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Objective
Ensure the accessible toilets in retail facilities are cleaned to the highest Australian standards, providing a safe, hygienic, and pleasant environment for all users.
Cleaning Methods
Ready the cleaning trolley, ensuring it is equipped with colour-coded cleaning cloths and the suitable cleaning agents.
Don personal protective equipment (PPE) as mandated by Australian workplace health and safety regulations.
Begin by emptying the rubbish bin and replacing the liner.
Apply the cleaning solution to the toilet surface and allow for the dwell time as per the product instructions.
Sanitise all touchpoints using a sanitising solution.
Clean mirrors and glass surfaces with glass cleaner.
Conduct a final inspection to ensure all areas meet quality criteria.
Mop the floor utilising a damp mop and suitable floor cleaner, ensuring no slip hazards remain.
Restock consumables and check for any maintenance issues to report.
Quality Criteria
Performance LevelCriteria
ExcellentAll surfaces are visibly clean and sanitised, with no streaks or residue. No odours present. Consumables fully stocked. Floors are dry and free of debris.
GoodSurfaces are clean with minimal streaks. No strong odours. Consumables mostly stocked. Floors are mostly dry with minimal debris.
PassSurfaces are generally clean but may have some streaks. Mild odours present. Consumables are low but available. Floors have some wet spots or debris.
FailSurfaces are visibly dirty or unsanitised. Strong odours present. Consumables are depleted. Floors are wet or littered with debris.
Required Equipment
  • Cleaning trolley
  • Colour-coded cleaning cloth
  • Personal Protective Equipment (PPE)
  • Glass Cleaner
  • Sanitising Agent
  • Rubbish Bin Liner
  • Floor mop and bucket
Quick Info
Standard Code ANCMF-AU-R-AT-01
Frequency daily
Last Updated Jun 15, 2025
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