daily Published

Retail - Returns Counter

ANCMF-AU-R-RC-01

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Objective
Ensure the Returns Counter in the retail facility is maintained to the highest standards of cleanliness and hygiene, providing a safe and pleasant environment for both staff and customers.
Cleaning Methods
begin by dusting all surface using a microfibre cloth to capture dust particle effectively
Utilise a sanitising solution to meticulously clean all high-touch areas, ensuring comprehensive coverage.
Empty the rubbish bin, replace the liner, and dispose of waste in accordance with local regulations.
Clean glass surfaces using a glass cleaner and a lint-free cloth to achieve a streak-free finish.
Utilise a HEPA-filtered vacuum cleaner to vacuum the floor, ensuring the maintenance of air quality.
Utilise a neutral pH cleaner when mopping the floor to prevent any potential damage to the surface.
Quality Criteria
Performance LevelCriteria
ExcellentAll surfaces are visibly clean and free from dust, smudges, and fingerprints. Floors are spotless with no debris or stains. Rubbish bins are empty and clean. No unpleasant odours present.
GoodSurfaces are mostly clean with minor dust or smudges. Floors are clean with minimal debris. Rubbish bins are empty but may have minor residue. No strong odours present.
PassSurfaces have some dust or smudges. Floors have some debris or minor stains. Rubbish bins are not overflowing but may have noticeable residue. Mild odours may be present.
FailSurfaces are visibly dirty with dust, smudges, or fingerprints. Floors have significant debris or stains. Rubbish bins are overflowing or dirty. Strong unpleasant odours are present.
Required Equipment
  • Microfibre cloth
  • HEPA Filtered Vacuum Cleaner
  • Sanitising Solution
  • Colour-coded cleaning bucket and mop
  • Glass Cleaner
  • Neutral pH Floor Cleaner
  • Lint-free cloth
Quick Info
Standard Code ANCMF-AU-R-RC-01
Frequency daily
Last Updated Jun 15, 2025
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