daily Published

Retail - Customer Service

ANCMF-AU-R-CS-01

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Objective
Ensure a clean, hygienic, and welcoming environment in the customer service area of a retail facility, adhering to Australian cleaning standards and workplace health and safety requirements.
Cleaning Methods
begin by dusting all surface using a microfibre cloth to capture dust particle effectively
Sanitise high-contact areas utilising an approved disinfectant, ensuring compliance with the product's specified contact time.
Utilise a HEPA filter vacuum cleaner to vacuum the carpet, thereby maintaining air quality.
Empty the rubbish bin, replace the liner, and ensure the bin is clean and odour-free.
Mop hard floors using a neutral pH cleaner to prevent surface damage.
Clean glass surfaces with a streak-free glass cleaner, ensuring no smudges or fingerprints remain.
Quality Criteria
Performance LevelCriteria
ExcellentAll surfaces are dust-free and sanitised; floors are spotless with no visible debris; glass surfaces are crystal clear with no streaks; bins are empty and odour-free.
GoodMinor dust on high surfaces; floors are clean with minimal debris; glass surfaces have minor streaks; bins are emptied but may have slight odour.
PassNoticeable dust on surfaces; floors have visible debris; glass surfaces have visible streaks; bins are not emptied regularly.
FailHeavy dust accumulation; floors are dirty with significant debris; glass surfaces are heavily streaked; bins are overflowing and emit strong odours.
Required Equipment
  • HEPA Filter Vacuum Cleaner
  • Microfibre cloth
  • Colour-coded cleaning cloth and mop.
  • Approved disinfectant
  • Neutral pH Floor Cleaner
  • Rubbish Bin Liner
  • Streak-free glass cleaner
Quick Info
Standard Code ANCMF-AU-R-CS-01
Frequency daily
Last Updated Jun 15, 2025
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