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Hospitality - Housekeeping

ANCMF-AU-H-H-01

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Objective
To ensure the highest standards of cleanliness and hygiene in hospitality housekeeping areas, adhering to Australian cleaning quality standards and workplace health and safety requirements.
Cleaning Methods
Begin by dusting all surfaces from top to bottom to prevent dust from resettling.
Prepare the cleaning trolley with all essential supplies and equipment, making sure to use colour-coded cloths for distinct areas to avoid cross-contamination.
Thoroughly vacuum the carpet and rug, paying particular attention to the edges and corners.
Mop the hard floor utilising a damp mop and the correct cleaning solution, ensuring no excess water is left on the surface.
Empty the rubbish bin, replace the liner, and dispose of waste in accordance with the facility's protocol.
Sanitise high-touch areas using a disinfectant, ensuring adherence to the product's contact time instructions.
Commence the bathroom cleaning process by first focusing on the sink and tap, followed by the toilet. Ensure to use a separate cloth for each area to maintain hygiene.
Replenish guest amenities, ensuring all items are neatly arranged and stocked.
Conduct a final inspection to ensure all areas meet cleanliness standards and report any discrepancies.
Quality Criteria
Performance LevelCriteria
ExcellentAll surfaces are spotless with no visible dust or smudges; floors are clean and dry with no streaks; high-touch areas are fully sanitised; bathrooms are pristine with no water spots or residue; rubbish bins are empty and clean; amenities are fully stocked and neatly arranged.
GoodMinor dust or smudges on surfaces; floors are mostly clean with minimal streaks; high-touch areas are mostly sanitised; bathrooms are clean with minor water spots; rubbish bins are empty; amenities are mostly stocked and arranged.
PassNoticeable dust or smudges on surfaces; floors have visible streaks or dirt; high-touch areas are partially sanitised; bathrooms have visible water spots or residue; rubbish bins are not overflowing; amenities are partially stocked.
FailSignificant dust or smudges on surfaces; floors are dirty or wet; high-touch areas are not sanitised; bathrooms are dirty with significant residue; rubbish bins are overflowing; amenities are not stocked.
Required Equipment
  • Colour-coded microfibre cloth
  • Cleaning trolley
  • Personal Protective Equipment (PPE)
  • vacuum cleaner
  • Mop and Bucket
  • Disinfectant and Cleaning Solution
  • Rubbish Bin Liner
  • Dusting Tool
Quick Info
Standard Code ANCMF-AU-H-H-01
Frequency daily
Last Updated Jun 15, 2025
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