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Hospitality - Lost & Found

ANCMF-AU-H-L&F-01

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Objective
Ensure the Lost & Found area in hospitality facilities is maintained to the highest standards of cleanliness and hygiene, ensuring a safe and pleasant environment for staff and guests.
Cleaning Methods
Start by clearing all items from surfaces and shelves to guarantee comprehensive cleaning.
Dust all surfaces utilising a microfibre cloth for effective dust capture.
Utilise a HEPA filter vacuum cleaner to vacuum the carpeted area, thereby reducing allergens.
Mop the hard floor using a neutral pH cleaner to avoid causing damage to the surface.
Sanitise high-touch surfaces using a hospital-grade disinfectant, ensuring adherence to the manufacturer's instructions regarding contact time.
empty rubbish bin replace liner and sanitise the bin interior and exterior
Organise items in the 'Lost and Found' area, ensuring clear labelling and distinct separation of each item.
Utilise an air freshener or odour neutraliser to sustain a fresh environment.
Quality Criteria
Performance LevelCriteria
ExcellentAll surfaces are free of dust and marks; high-touch areas are sanitised with no visible residue; floors are spotless and free of debris; rubbish bins are empty and sanitised; no odours present; items are neatly organised and labelled.
GoodMinor dust on less accessible surfaces; high-touch areas are mostly sanitised; floors are clean with minimal debris; rubbish bins are empty but not sanitised; faint odours may be present; items are organised but not labelled.
PassNoticeable dust on surfaces; high-touch areas are partially sanitised; floors have visible debris; rubbish bins are not emptied; noticeable odours; items are disorganised.
FailHeavy dust accumulation; high-touch areas are not sanitised; floors are dirty; rubbish bins are overflowing; strong odours present; items are in disarray.
Required Equipment
  • HEPA Filter Vacuum Cleaner
  • Microfibre cloth
  • Hospital-grade disinfectant
  • Mop and Bucket
  • Neutral pH Floor Cleaner
  • Rubbish Bin Liner
  • Air Freshener or Odour Neutraliser
Quick Info
Standard Code ANCMF-AU-H-L&F-01
Frequency daily
Last Updated Jun 15, 2025
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