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Hospitality - Retail Store

ANCMF-AU-H-RS-01

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Objective
To ensure a high standard of cleanliness and hygiene in the retail store, enhancing customer experience and maintaining compliance with Australian cleaning standards.
Cleaning Methods
Implement a colour-coded cleaning system to avoid cross-contamination.
Begin by dusting from the top to the bottom to ensure all dust is collected.
Utilise a HEPA filter vacuum cleaner to minimise dust and allergens by vacuuming the carpet.
Empty the rubbish bin, replace the liner, and sanitise the bin's surface.
Mop the floor using a microfibre mop and the suitable cleaning solution, ensuring no residue is left behind.
Sanitise high-touch surfaces using a disinfectant approved by the Australian Standard.
Clean the toilet using a specialised toilet cleaner, ensuring all surfaces are thoroughly scrubbed and sanitised.
clean glas surface using a glas cleaner and microfibre cloth for a streak free finish
Quality Criteria
Performance LevelCriteria
ExcellentAll surfaces are spotless, no dust or debris visible. Floors are clean and dry with no streaks. High-touch surfaces are sanitised and free from smudges. Toilets are immaculate with no odours. Glass surfaces are crystal clear.
GoodMinor dust or smudges on surfaces. Floors are mostly clean with minimal streaks. High-touch surfaces are mostly sanitised. Toilets are clean with slight odour. Glass surfaces have minor streaks.
PassNoticeable dust or smudges on surfaces. Floors have visible streaks. High-touch surfaces are partially sanitised. Toilets are clean but with noticeable odour. Glass surfaces have visible streaks.
FailSignificant dust or debris on surfaces. Floors are dirty or sticky. High-touch surfaces are not sanitised. Toilets are dirty with strong odour. Glass surfaces are dirty or streaked.
Required Equipment
  • HEPA Filter Vacuum Cleaner
  • Colour-coded microfibre cloth
  • Approved Disinfectant and Cleaning Solution
  • Glass Cleaner
  • Rubbish Bin Liner
  • Microfibre mop and bucket
  • toilet brush and cleaner
Quick Info
Standard Code ANCMF-AU-H-RS-01
Frequency daily
Last Updated Jun 15, 2025
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