Australian National Cleaning Management Framework
Visitor Lounge
Code: ANCMF-AU-HF-VL-01
Healthcare Facility
daily
AS/NZS 3733:1995 ISO 14001:2015 EN 13549:2001 ISSA Cleaning Standards AS/NZS 4187:2014 Healthcare Daily Cleaning High Risk ISO Compliant Healthcare Standards
Objective

Ensure the Visitor Lounge in the Healthcare Facility is cleaned to the highest standards, maintaining a hygienic and welcoming environment for visitors, while adhering to Australian health and safety regulations.

Scope of Work
  • Dust all surfaces including tables, chairs, and decorative items.
  • Vacuum carpets and rugs thoroughly.
  • Mop hard floors using a colour-coded system to prevent cross-contamination.
  • Sanitise all high-touch areas such as door handles, light switches, and armrests.
  • Empty and sanitise rubbish bins, replacing liners as needed.
  • Clean and polish glass surfaces and mirrors.
  • Ensure all furniture is arranged neatly and free of visible dirt.
  • Check and refill hand sanitiser dispensers.
Method
  1. Prepare cleaning trolley with appropriate supplies and colour-coded cloths.
  2. Dust surfaces using a microfibre cloth, starting from high surfaces and working downwards.
  3. Vacuum carpets and rugs, paying special attention to corners and under furniture.
  4. Mop hard floors with a disinfectant solution, ensuring no residue is left.
  5. Sanitise high-touch areas with an approved disinfectant, allowing appropriate contact time.
  6. Empty rubbish bins, replace liners, and sanitise bin surfaces.
  7. Clean glass surfaces with a glass cleaner, ensuring streak-free finish.
  8. Reorganise furniture and check for any remaining cleaning needs.
  9. Refill hand sanitiser dispensers as required.
Equipment
  • Microfibre cloths (colour-coded)
  • Vacuum cleaner with HEPA filter
  • Mop and bucket with disinfectant solution
  • Glass cleaner
  • Approved disinfectant spray
  • Cleaning trolley
  • Rubbish bin liners
  • Hand sanitiser refills
Quality Criteria
Performance LevelCriteria
ExcellentAll surfaces are free of dust and smudges; carpets are spotless and odour-free; no visible dirt on floors; high-touch areas are sanitised and dry; rubbish bins are empty and clean; glass surfaces are streak-free; furniture is neatly arranged.
GoodMinor dust on high surfaces; carpets are clean with no visible stains; floors are clean with minimal residue; high-touch areas are sanitised; rubbish bins are empty; glass surfaces have minor streaks; furniture is mostly organised.
PassNoticeable dust on surfaces; carpets have minor stains; floors have some residue; high-touch areas are mostly sanitised; rubbish bins are not overflowing; glass surfaces have visible streaks; furniture is somewhat disorganised.
FailVisible dust and dirt on surfaces; carpets are stained and odorous; floors are dirty with residue; high-touch areas are not sanitised; rubbish bins are overflowing; glass surfaces are dirty; furniture is disorganised.
Documentation
  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality
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