Standard Room
Code: ANCMF-AU-H-SR-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
Healthcare
Hospitality
Daily Cleaning
High Risk
ISO Compliant
Healthcare Standards
Objective
Ensure a high standard of cleanliness and hygiene in hospitality standard rooms, adhering to Australian cleaning standards and practices.
Scope of Work
- Dust all surfaces including furniture, fixtures, and fittings.
- Vacuum carpeted areas and mop hard floors.
- Sanitise high-touch surfaces such as door handles, light switches, and remote controls.
- Clean and sanitise bathroom facilities including the toilet, sink, and shower.
- Empty rubbish bins and replace liners.
- Check and replenish guest amenities and supplies.
- Ensure windows and mirrors are streak-free and clean.
- Inspect and remove any visible stains or marks on walls and floors.
Method
- Prepare the cleaning trolley with all necessary supplies and equipment, ensuring colour-coded cloths are used for different areas to prevent cross-contamination.
- Begin by dusting all surfaces, starting from the highest point and working downwards.
- Vacuum all carpeted areas thoroughly, paying special attention to corners and under furniture.
- Mop hard floors using a suitable cleaning solution, ensuring no residue is left.
- Sanitise high-touch surfaces using an appropriate disinfectant.
- Clean the bathroom, starting with the sink and shower, and finishing with the toilet. Use separate cloths for each area.
- Empty rubbish bins, replace liners, and dispose of waste according to facility protocols.
- Replenish guest amenities, ensuring all items are neatly arranged.
- Clean windows and mirrors using a glass cleaner, ensuring no streaks remain.
- Conduct a final inspection to ensure all areas meet the required standards.
Equipment
- Cleaning trolley
- Colour-coded microfibre cloths
- Vacuum cleaner
- Mop and bucket
- Disinfectant and cleaning solutions
- Glass cleaner
- Rubbish bin liners
- Personal protective equipment (PPE)
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are dust-free and polished; carpets are vacuumed with no visible debris; floors are spotless and streak-free; high-touch surfaces are fully sanitised; bathroom is immaculate with no water spots or soap scum; rubbish bins are empty and clean; windows and mirrors are crystal clear. |
| Good | Minor dust on high surfaces; carpets are mostly clean with minimal debris; floors have slight streaks; high-touch surfaces are mostly sanitised; bathroom is clean with minor water spots; rubbish bins are empty; windows and mirrors have minor streaks. |
| Pass | Noticeable dust on surfaces; carpets have visible debris; floors have visible streaks; high-touch surfaces are partially sanitised; bathroom has visible water spots and soap scum; rubbish bins are not overflowing; windows and mirrors have visible streaks. |
| Fail | Heavy dust accumulation; carpets are dirty with significant debris; floors are dirty with streaks and residue; high-touch surfaces are not sanitised; bathroom is dirty with significant water spots and soap scum; rubbish bins are overflowing; windows and mirrors are dirty with streaks. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality