Australian National Cleaning Management Framework
Retail Store
Code: ANCMF-AU-H-RS-01
Hospitality
daily
AS/NZS 3733:1995 ISO 14001:2015 EN 13549:2001 ISSA Cleaning Standards Healthcare Hospitality Storage Area Daily Cleaning High Risk ISO Compliant Healthcare Standards
Objective

To ensure a high standard of cleanliness and hygiene in the retail store, enhancing customer experience and maintaining compliance with Australian cleaning standards.

Scope of Work
  • Dusting all surfaces, including shelves, counters, and displays.
  • Vacuuming all carpeted areas and mats.
  • Mopping hard floors with appropriate cleaning solutions.
  • Wiping and sanitising all high-touch surfaces, including door handles, taps, and light switches.
  • Cleaning and sanitising toilets, ensuring all fixtures are free from stains and odours.
  • Emptying and sanitising rubbish bins, replacing liners as needed.
  • Cleaning glass surfaces, including windows and mirrors, to be streak-free.
  • Maintaining cleanliness of staff areas, including break rooms and kitchens.
Method
  1. Use a colour-coded cleaning system to prevent cross-contamination.
  2. Start with dusting from top to bottom to ensure all dust is collected.
  3. Vacuum carpets using a HEPA-filter vacuum cleaner to minimise dust and allergens.
  4. Mop floors with a microfibre mop and appropriate cleaning solution, ensuring no residue is left.
  5. Sanitise high-touch surfaces with a disinfectant approved by Australian standards.
  6. Clean toilets using a toilet-specific cleaner, ensuring all surfaces are scrubbed and sanitised.
  7. Empty rubbish bins, replace liners, and sanitise bin surfaces.
  8. Clean glass surfaces using a glass cleaner and microfibre cloth for a streak-free finish.
Equipment
  • Colour-coded microfibre cloths
  • HEPA-filter vacuum cleaner
  • Microfibre mop and bucket
  • Approved disinfectants and cleaning solutions
  • Glass cleaner
  • Toilet brush and cleaner
  • Rubbish bin liners
Quality Criteria
Performance LevelCriteria
ExcellentAll surfaces are spotless, no dust or debris visible. Floors are clean and dry with no streaks. High-touch surfaces are sanitised and free from smudges. Toilets are immaculate with no odours. Glass surfaces are crystal clear.
GoodMinor dust or smudges on surfaces. Floors are mostly clean with minimal streaks. High-touch surfaces are mostly sanitised. Toilets are clean with slight odour. Glass surfaces have minor streaks.
PassNoticeable dust or smudges on surfaces. Floors have visible streaks. High-touch surfaces are partially sanitised. Toilets are clean but with noticeable odour. Glass surfaces have visible streaks.
FailSignificant dust or debris on surfaces. Floors are dirty or sticky. High-touch surfaces are not sanitised. Toilets are dirty with strong odour. Glass surfaces are dirty or streaked.
Documentation
  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality
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