Lounge
Code: ANCMF-AU-H-L-02
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
Healthcare
Hospitality
Daily Cleaning
High Risk
ISO Compliant
Healthcare Standards
Objective
To maintain a high standard of cleanliness and hygiene in the hospitality lounge, ensuring a welcoming and safe environment for guests.
Scope of Work
- Dusting of all surfaces including tables, chairs, and decorative items.
- Vacuuming of carpets and rugs.
- Mopping of hard floors.
- Sanitising of high-touch areas such as door handles, light switches, and remote controls.
- Cleaning and polishing of glass surfaces and mirrors.
- Emptying and sanitising rubbish bins.
- Spot cleaning of walls and upholstery.
- Ensuring all cleaning activities comply with Australian workplace health and safety requirements.
Method
- Prepare the cleaning trolley with all necessary supplies and equipment, ensuring colour-coded cloths are used for different areas to prevent cross-contamination.
- Dust all surfaces using a microfibre cloth, starting from the highest point and working downwards.
- Vacuum carpets and rugs thoroughly, paying special attention to corners and under furniture.
- Mop hard floors with a suitable cleaning solution, ensuring no excess water is left on the floor.
- Sanitise high-touch areas using a disinfectant spray and a clean cloth.
- Clean and polish glass surfaces and mirrors with a glass cleaner and a lint-free cloth.
- Empty rubbish bins, replace liners, and sanitise the bin surfaces.
- Spot clean walls and upholstery as needed, using appropriate cleaning agents for each surface type.
Equipment
- Cleaning trolley
- Microfibre cloths (colour-coded)
- Vacuum cleaner
- Mop and bucket
- Disinfectant spray
- Glass cleaner
- Lint-free cloths
- Rubbish bin liners
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are free of dust and smudges; carpets are vacuumed with no visible debris; floors are spotless and dry; high-touch areas are sanitised with no residue; glass surfaces are streak-free; rubbish bins are empty and odour-free. |
| Good | Minor dust on surfaces; carpets are mostly clean with minimal debris; floors are clean with slight dampness; high-touch areas are mostly sanitised; glass surfaces have minor streaks; rubbish bins are empty with slight odour. |
| Pass | Noticeable dust on surfaces; carpets have visible debris; floors are clean but damp; high-touch areas are partially sanitised; glass surfaces have visible streaks; rubbish bins are not overflowing but have noticeable odour. |
| Fail | Heavy dust on surfaces; carpets are dirty with significant debris; floors are wet or sticky; high-touch areas are unsanitised; glass surfaces are dirty; rubbish bins are overflowing and have strong odour. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality