Balcony
Code: ANCMF-AU-H-B-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
Healthcare
Hospitality
Daily Cleaning
High Risk
ISO Compliant
Healthcare Standards
Objective
Ensure the balcony area in hospitality facilities is cleaned to the highest Australian standards, providing a safe, hygienic, and visually appealing environment for guests.
Scope of Work
- Remove all rubbish and debris from the balcony area.
- Dust all surfaces including railings, furniture, and decorative elements.
- Sanitise all high-touch surfaces such as railings and furniture handles.
- Sweep and mop the floor area using appropriate cleaning solutions.
- Clean glass surfaces and windows to remove smudges and fingerprints.
- Ensure all drains are clear of debris to prevent water pooling.
Method
- Begin by collecting all rubbish and placing it in the designated rubbish bin.
- Use a colour-coded cleaning system to dust all surfaces, starting from the highest point and working downwards.
- Apply a sanitising solution to high-touch surfaces and allow it to dwell for the recommended time before wiping clean.
- Sweep the floor thoroughly, ensuring all debris is collected.
- Mop the floor using a neutral pH cleaner, ensuring no residue is left behind.
- Clean glass surfaces with a glass cleaner and a microfibre cloth, ensuring a streak-free finish.
- Inspect and clear any debris from drains to ensure proper water drainage.
Equipment
- Colour-coded microfibre cloths
- Sanitising solution
- Neutral pH floor cleaner
- Glass cleaner
- Dustpan and broom
- Mop and bucket
- Rubbish bin and liners
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are free from dust and smudges, glass is streak-free, no rubbish or debris present, high-touch surfaces are sanitised, and drains are clear. |
| Good | Minor dust or smudges on surfaces, glass mostly streak-free, no rubbish, high-touch surfaces sanitised, drains mostly clear. |
| Pass | Noticeable dust or smudges, some streaks on glass, minor rubbish present, high-touch surfaces partially sanitised, drains partially blocked. |
| Fail | Significant dust or smudges, glass heavily streaked, rubbish present, high-touch surfaces not sanitised, drains blocked. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality