Visitor Management
Code: ANCMF-AU-GB-VM-01
Government Building
daily
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA CIMS-GB
NEN 2075:2011
Daily Cleaning
Standard Risk
ISO Compliant
Objective
To ensure the Visitor Management area of the Government Building is maintained to the highest cleaning standards, ensuring a safe, hygienic, and welcoming environment for all visitors.
Scope of Work
- Dusting of all surfaces including reception desks, counters, and seating areas.
- Sanitising of high-touch areas such as door handles, lift buttons, and visitor check-in kiosks.
- Vacuuming of carpeted areas and spot cleaning as necessary.
- Mopping of hard floors with appropriate cleaning solutions.
- Emptying and sanitising rubbish bins and replacing liners.
- Cleaning and polishing of glass surfaces and partitions.
- Ensuring all signage is clean and visible.
- Restocking of visitor amenities such as hand sanitiser dispensers.
Method
- Begin by dusting all surfaces using a microfibre cloth to capture dust and allergens.
- Sanitise high-touch areas with a hospital-grade disinfectant, ensuring contact time as per manufacturer's instructions.
- Vacuum carpeted areas using a HEPA-filter vacuum cleaner to minimise airborne particles.
- Mop hard floors using a neutral pH floor cleaner, ensuring no residue is left behind.
- Empty rubbish bins, sanitise the interior and exterior, and replace liners.
- Clean glass surfaces with a streak-free glass cleaner and polish with a lint-free cloth.
- Check and clean all signage, ensuring it is free from dust and smudges.
- Restock hand sanitiser dispensers, ensuring they are full and operational.
Equipment
- Microfibre cloths
- Hospital-grade disinfectant
- HEPA-filter vacuum cleaner
- Neutral pH floor cleaner
- Rubbish bin liners
- Streak-free glass cleaner
- Lint-free cloths
- Hand sanitiser refills
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are free from dust and smudges; high-touch areas are sanitised with no visible residue; floors are spotless with no marks or stains; rubbish bins are empty and sanitised; glass surfaces are crystal clear with no streaks; signage is clean and legible; hand sanitiser dispensers are full and operational. |
| Good | Minor dust on surfaces; high-touch areas are mostly sanitised; floors have minimal marks; rubbish bins are empty but not sanitised; glass surfaces have minor streaks; signage is mostly clean; hand sanitiser dispensers are mostly full. |
| Pass | Noticeable dust on surfaces; some high-touch areas missed; floors have visible marks; rubbish bins are not emptied; glass surfaces have visible streaks; signage is dusty; hand sanitiser dispensers are low. |
| Fail | Surfaces are dusty and smudged; high-touch areas are not sanitised; floors are dirty with stains; rubbish bins are overflowing; glass surfaces are streaked and dirty; signage is unreadable; hand sanitiser dispensers are empty. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality