Social Services
Code: ANCMF-AU-GB-SS-01
Government Building
daily
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA CIMS-GB
NEN 2075:2011
Daily Cleaning
Standard Risk
ISO Compliant
Objective
To ensure a clean, hygienic, and safe environment in the Social Services area of a Government Building, adhering to Australian cleaning standards and workplace health and safety requirements.
Scope of Work
- Dusting of all surfaces including desks, chairs, and shelves.
- Vacuuming of carpeted areas and rugs.
- Mopping of hard floors using appropriate cleaning solutions.
- Sanitising of high-touch areas such as door handles, light switches, and telephones.
- Cleaning and sanitising of toilets and washbasins.
- Emptying and sanitising rubbish bins.
- Cleaning of glass surfaces and windows.
- Restocking of consumables such as toilet paper, hand soap, and paper towels.
Method
- Prepare the cleaning trolley with all necessary equipment and supplies, ensuring colour-coded cloths and mops are used to prevent cross-contamination.
- Begin with dusting all surfaces using a microfibre cloth, starting from the highest point and working downwards.
- Vacuum all carpeted areas thoroughly, paying special attention to corners and under furniture.
- Mop hard floors using a damp mop and appropriate cleaning solution, ensuring no excess water is left on the floor.
- Sanitise high-touch areas with a disinfectant spray and cloth, ensuring all surfaces are wiped clean.
- Clean toilets and washbasins using a toilet brush and sanitising cleaner, ensuring all surfaces are scrubbed and rinsed.
- Empty rubbish bins, replace liners, and sanitise the bin interior and exterior.
- Clean glass surfaces with a glass cleaner and squeegee, ensuring no streaks are left.
- Restock consumables, ensuring all dispensers are full and functioning.
Equipment
- Cleaning trolley
- Microfibre cloths (colour-coded)
- Vacuum cleaner
- Mop and bucket (colour-coded)
- Disinfectant spray
- Toilet brush
- Glass cleaner and squeegee
- Rubbish bin liners
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are spotless with no visible dust or marks. Floors are clean and free of debris. High-touch areas are sanitised and have no smudges. Toilets and washbasins are sparkling with no odours. Rubbish bins are empty and sanitised. Glass surfaces are streak-free. |
| Good | Minor dust or marks on surfaces. Floors are mostly clean with minimal debris. High-touch areas are mostly sanitised with few smudges. Toilets and washbasins are clean with minimal odours. Rubbish bins are empty but may have minor residue. Glass surfaces have minor streaks. |
| Pass | Noticeable dust or marks on surfaces. Floors have visible debris. High-touch areas have visible smudges. Toilets and washbasins are clean but have noticeable odours. Rubbish bins are not fully sanitised. Glass surfaces have visible streaks. |
| Fail | Significant dust or marks on surfaces. Floors are dirty with significant debris. High-touch areas are not sanitised. Toilets and washbasins are dirty with strong odours. Rubbish bins are full or unsanitised. Glass surfaces are heavily streaked. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality