Australian National Cleaning Management Framework
Satellite Office
Code: ANCMF-AU-GB-SO-03
Government Building
daily
AS/NZS 3733:1995 ISO 14001:2015 EN 13549:2001 ISSA Cleaning Standards NEN 2075:2011 Office Environment Daily Cleaning Standard Risk ISO Compliant
Objective

To maintain a high standard of cleanliness and hygiene in the satellite office of a government building, ensuring a safe and pleasant environment for employees and visitors.

Scope of Work
  • Dusting of all surfaces including desks, chairs, and shelves.
  • Vacuuming of all carpeted areas and mats.
  • Mopping of hard floors using appropriate cleaning solutions.
  • Sanitising of high-touch areas such as door handles, light switches, and lift buttons.
  • Cleaning and sanitising of kitchen areas, including benchtops, sinks, and taps.
  • Emptying and sanitising of rubbish bins and replacement of liners.
  • Cleaning and sanitising of toilet facilities, including toilets, sinks, and mirrors.
  • Spot cleaning of walls and partitions as needed.
Method
  1. Prepare the cleaning trolley with colour-coded cleaning cloths and appropriate cleaning agents.
  2. Begin with dusting all surfaces using a microfibre cloth to capture dust and allergens.
  3. Vacuum all carpeted areas, ensuring edges and corners are thoroughly cleaned.
  4. Mop hard floors with a neutral pH cleaner, ensuring no residue is left behind.
  5. Sanitise high-touch areas with a disinfectant spray, allowing appropriate contact time.
  6. In the kitchen, use a food-safe sanitiser for benchtops and sinks.
  7. Empty rubbish bins, replace liners, and sanitise the bin interiors.
  8. Clean toilets with a toilet-specific cleaner, ensuring all surfaces are scrubbed and sanitised.
  9. Conduct a final inspection to ensure all areas meet the quality criteria.
Equipment
  • Colour-coded microfibre cloths
  • Vacuum cleaner with HEPA filter
  • Mop and bucket with wringer
  • Cleaning trolley
  • Disinfectant and sanitising sprays
  • Neutral pH floor cleaner
  • Toilet cleaning supplies
  • Rubbish bin liners
Quality Criteria
Performance LevelCriteria
ExcellentAll surfaces are free of dust and marks; floors are spotless with no residue; high-touch areas are sanitised with no visible fingerprints; rubbish bins are odour-free and sanitised; toilets are pristine with no stains or odours.
GoodMinor dust on high surfaces; floors are clean with minimal residue; high-touch areas are mostly sanitised; rubbish bins are clean with slight odour; toilets are clean with minor water spots.
PassNoticeable dust on surfaces; floors have visible residue; high-touch areas are partially sanitised; rubbish bins have noticeable odour; toilets are clean but with visible stains.
FailHeavy dust accumulation; floors are dirty with visible marks; high-touch areas are not sanitised; rubbish bins are overflowing with strong odour; toilets are dirty with significant stains and odours.
Documentation
  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality
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