Queue Area
Code: ANCMF-AU-GB-QA-01
Government Building
daily
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA CIMS-GB
NEN 2075:2011
Daily Cleaning
Standard Risk
ISO Compliant
Objective
Ensure the queue area in the government building is maintained to the highest standards of cleanliness and hygiene, providing a safe and pleasant environment for all visitors and staff.
Scope of Work
- Dust all surfaces including counters, ledges, and signage.
- Sanitise high-touch areas such as handrails, door handles, and queue barriers.
- Vacuum carpeted areas and spot clean as necessary.
- Mop hard floors with appropriate cleaning solution.
- Empty and clean rubbish bins, replacing liners as needed.
- Clean and polish glass surfaces and mirrors.
- Ensure all cleaning activities comply with Australian workplace health and safety requirements.
Method
- Begin by dusting all surfaces using a microfibre cloth to capture dust particles effectively.
- Sanitise high-touch areas with a disinfectant solution, ensuring contact time as per manufacturer's instructions.
- Vacuum carpets using a HEPA-filter vacuum cleaner to reduce airborne dust and allergens.
- Mop hard floors with a neutral pH cleaner, ensuring no residue is left behind.
- Empty rubbish bins, clean with a disinfectant wipe, and replace liners.
- Use a glass cleaner and microfibre cloth to clean glass surfaces, ensuring no streaks remain.
Equipment
- Microfibre cloths
- Disinfectant solution
- HEPA-filter vacuum cleaner
- Neutral pH floor cleaner
- Glass cleaner
- Rubbish bin liners
- Colour-coded cleaning trolley
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are visibly clean and free from dust. High-touch areas are sanitised with no visible fingerprints or smudges. Floors are spotless with no debris. Rubbish bins are empty and odour-free. Glass surfaces are crystal clear with no streaks. |
| Good | Minor dust on less accessible surfaces. High-touch areas are mostly clean with minimal smudges. Floors are clean with occasional small debris. Rubbish bins are empty but may have slight odour. Glass surfaces have minor streaks. |
| Pass | Noticeable dust on surfaces. High-touch areas have visible smudges. Floors have visible debris. Rubbish bins are not emptied regularly, with noticeable odour. Glass surfaces have visible streaks. |
| Fail | Surfaces are dusty and neglected. High-touch areas are unsanitised with heavy smudges. Floors are dirty with significant debris. Rubbish bins are overflowing and malodorous. Glass surfaces are dirty and streaked. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality