Australian National Cleaning Management Framework
Probation Office
Code: ANCMF-AU-GB-PO-02
Government Building
daily
AS/NZS 3733:1995 ISO 14001:2015 EN 13549:2001 ISSA Cleaning Standards AS/NZS 4801:2001 Office Environment Daily Cleaning Standard Risk ISO Compliant
Objective

Ensure a clean, hygienic, and safe environment in the probation office of a government building, adhering to Australian cleaning standards and workplace health and safety requirements.

Scope of Work
  • Dusting of all surfaces including desks, chairs, and shelves.
  • Vacuuming of carpets and rugs.
  • Mopping of hard floors.
  • Sanitising of high-touch surfaces such as door handles, light switches, and telephones.
  • Cleaning and sanitising of toilets and washbasins.
  • Emptying and sanitising rubbish bins.
  • Cleaning of glass surfaces and windows.
  • Replenishing of consumables such as toilet paper, hand soap, and paper towels.
Method
  1. Prepare cleaning trolley with all necessary equipment and supplies, ensuring colour-coded cleaning systems are used to prevent cross-contamination.
  2. Dust all surfaces using microfibre cloths, starting from higher surfaces and working downwards.
  3. Vacuum carpets and rugs thoroughly, paying special attention to corners and edges.
  4. Mop hard floors using appropriate cleaning solution, ensuring no residue is left.
  5. Sanitise high-touch surfaces with approved disinfectant, allowing appropriate contact time.
  6. Clean toilets and washbasins using designated cleaning products, ensuring all surfaces are scrubbed and rinsed.
  7. Empty rubbish bins, replace liners, and sanitise bin surfaces.
  8. Clean glass surfaces with glass cleaner, ensuring streak-free finish.
  9. Check and replenish consumables in all areas.
Equipment
  • Microfibre cloths
  • Vacuum cleaner
  • Mop and bucket
  • Cleaning trolley
  • Colour-coded cleaning cloths and mops
  • Disinfectant and cleaning solutions
  • Glass cleaner
  • Rubbish bin liners
Quality Criteria
Performance LevelCriteria
ExcellentAll surfaces are free of dust and marks; carpets are free of debris; floors are spotless with no residue; high-touch surfaces are sanitised and free of smudges; toilets are clean with no odours; rubbish bins are empty and sanitised; glass surfaces are streak-free.
GoodMinor dust or marks on surfaces; minimal debris on carpets; floors are clean with slight residue; high-touch surfaces are mostly sanitised; toilets are clean with slight odour; rubbish bins are empty; glass surfaces have minor streaks.
PassNoticeable dust or marks on surfaces; some debris on carpets; floors have visible residue; high-touch surfaces are partially sanitised; toilets have noticeable odour; rubbish bins are partially full; glass surfaces have visible streaks.
FailSignificant dust or marks on surfaces; large debris on carpets; floors are dirty with heavy residue; high-touch surfaces are unsanitised; toilets are dirty with strong odour; rubbish bins are full; glass surfaces are heavily streaked.
Documentation
  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality
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