Australian National Cleaning Management Framework
Information Desk
Code: ANCMF-AU-GB-ID-01
Government Building
daily
AS/NZS 3733:1995 ISO 14001:2015 EN 13549:2001 ISSA Cleaning Standards NEN 2075:2011 Office Environment Daily Cleaning Standard Risk ISO Compliant
Objective

Ensure the Information Desk in the Government Building is maintained to the highest standards of cleanliness and hygiene, providing a welcoming and safe environment for visitors and staff.

Scope of Work
  • Dust all surfaces including the desk, chairs, and any decorative items.
  • Sanitise high-touch areas such as the desk surface, phone, and any shared equipment.
  • Empty and clean rubbish bins, replacing liners as needed.
  • Vacuum carpeted areas and spot clean any stains.
  • Wipe and polish glass surfaces and partitions.
  • Ensure all signage is clean and legible.
  • Check and refill any hand sanitiser dispensers.
Method
  1. Begin by organising the cleaning trolley with all necessary supplies, ensuring colour-coded cloths are used for different areas to prevent cross-contamination.
  2. Dust all surfaces using a microfibre cloth, starting from the highest point and working downwards.
  3. Sanitise high-touch areas with an approved disinfectant, allowing appropriate contact time as per product instructions.
  4. Empty rubbish bins, replace liners, and wipe the exterior of the bins with a sanitising solution.
  5. Vacuum the carpet using a HEPA-filter vacuum cleaner to minimise dust and allergens.
  6. Spot clean any visible stains on the carpet using a suitable carpet cleaner.
  7. Clean glass surfaces with a glass cleaner and a lint-free cloth, ensuring no streaks are left.
  8. Check all signage for cleanliness and legibility, wiping down as necessary.
  9. Refill hand sanitiser dispensers, ensuring they are functioning correctly.
Equipment
  • Microfibre cloths (colour-coded)
  • Approved disinfectant
  • HEPA-filter vacuum cleaner
  • Glass cleaner
  • Lint-free cloths
  • Rubbish bin liners
  • Hand sanitiser refills
Quality Criteria
Performance LevelCriteria
ExcellentAll surfaces are free of dust and marks; high-touch areas are sanitised with no residue; bins are empty and clean; carpet is spotless and vacuumed; glass is streak-free; signage is clean and legible; hand sanitiser dispensers are full and operational.
GoodMinor dust on less accessible surfaces; high-touch areas sanitised with minimal residue; bins are empty with minor marks; carpet is vacuumed with minor stains; glass has minimal streaks; signage is mostly clean; hand sanitiser dispensers are mostly full and operational.
PassNoticeable dust on surfaces; high-touch areas sanitised but with visible residue; bins are not overflowing but have visible marks; carpet is vacuumed but with visible stains; glass has noticeable streaks; signage is legible but dusty; hand sanitiser dispensers are low but operational.
FailHeavy dust on surfaces; high-touch areas not sanitised; bins are overflowing; carpet is not vacuumed and heavily stained; glass is dirty with streaks; signage is not legible; hand sanitiser dispensers are empty or not operational.
Documentation
  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality
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