Citizen Services
Code: ANCMF-AU-GB-CS-02
Government Building
daily
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA CIMS-GB
NEN 2075:2011
Daily Cleaning
Standard Risk
ISO Compliant
Objective
To ensure the Citizen Services area of the Government Building is maintained to the highest standards of cleanliness and hygiene, providing a safe and welcoming environment for all visitors and staff.
Scope of Work
- Dusting of all horizontal surfaces including desks, counters, and shelves.
- Vacuuming of carpeted areas and spot cleaning as necessary.
- Mopping of hard floors with appropriate cleaning solutions.
- Sanitising of high-touch surfaces such as door handles, light switches, and lift buttons.
- Cleaning and sanitising of toilets, including basins, taps, and mirrors.
- Emptying and sanitising of rubbish bins and replacement of liners.
- Cleaning of glass surfaces and windows to remove smudges and fingerprints.
- Restocking of consumables such as toilet paper, hand soap, and paper towels.
Method
- Begin by organising the cleaning trolley with all necessary supplies and equipment, ensuring colour-coded cloths and mops are used to prevent cross-contamination.
- Dust all horizontal surfaces using a microfibre cloth, starting from the highest point and working downwards.
- Vacuum carpeted areas thoroughly, paying special attention to corners and edges.
- Mop hard floors using a damp mop and appropriate cleaning solution, ensuring no excess water is left on the floor.
- Sanitise high-touch surfaces with a disinfectant spray and a clean cloth, ensuring all areas are covered.
- Clean toilets using a toilet brush and disinfectant, ensuring all surfaces are sanitised and free from stains.
- Empty rubbish bins, replace liners, and sanitise the bin surfaces.
- Clean glass surfaces with a glass cleaner and a lint-free cloth, ensuring a streak-free finish.
- Restock consumables, ensuring all dispensers are functioning correctly.
Equipment
- Microfibre cloths (colour-coded)
- Vacuum cleaner
- Mop and bucket (colour-coded)
- Cleaning trolley
- Disinfectant spray
- Glass cleaner
- Toilet brush
- Rubbish bin liners
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are visibly clean and free from dust, dirt, and smudges. Floors are spotless and dry. High-touch surfaces are sanitised and free from fingerprints. Toilets are immaculate with no odours. Consumables are fully stocked. |
| Good | Most surfaces are clean with minimal dust or smudges. Floors are clean with no visible dirt. High-touch surfaces are mostly sanitised. Toilets are clean with slight odours. Consumables are mostly stocked. |
| Pass | Surfaces have some dust or smudges. Floors have minor dirt. High-touch surfaces are partially sanitised. Toilets are clean but have noticeable odours. Consumables are low but available. |
| Fail | Surfaces are visibly dusty or dirty. Floors are dirty or wet. High-touch surfaces are not sanitised. Toilets are dirty with strong odours. Consumables are depleted. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality