Complaints Office
Code: ANCMF-AU-GB-CO-02
Government Building
daily
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
Office Environment
Daily Cleaning
Standard Risk
ISO Compliant
Objective
To maintain a high standard of cleanliness and hygiene in the Complaints Office of a Government Building, ensuring a safe and pleasant environment for staff and visitors.
Scope of Work
- Dusting of all surfaces including desks, chairs, and shelves.
- Vacuuming of carpeted areas and spot cleaning as necessary.
- Mopping of hard floors with appropriate cleaning solutions.
- Sanitising of high-touch areas such as door handles, light switches, and telephones.
- Emptying and sanitising rubbish bins.
- Cleaning of glass surfaces including windows and partitions.
- Ensuring all cleaning activities comply with Australian workplace health and safety requirements.
Method
- Begin by organising the cleaning trolley with colour-coded cloths and appropriate cleaning agents.
- Dust all surfaces using a microfibre cloth, starting from the highest point and working downwards.
- Vacuum carpeted areas thoroughly, paying special attention to corners and under furniture.
- Mop hard floors using a damp mop and a neutral pH floor cleaner.
- Sanitise high-touch areas with a disinfectant spray and a clean cloth.
- Empty rubbish bins, replace liners, and sanitise the bin interior and exterior.
- Clean glass surfaces with a glass cleaner and a lint-free cloth.
- Conduct a final inspection to ensure all areas meet the quality criteria.
Equipment
- Colour-coded microfibre cloths
- Vacuum cleaner with HEPA filter
- Mop and bucket with wringer
- Neutral pH floor cleaner
- Disinfectant spray
- Glass cleaner
- Cleaning trolley
- Rubbish bin liners
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are free of dust and marks; carpets are spotless and free of debris; floors are streak-free and dry; high-touch areas are sanitised and free of fingerprints; rubbish bins are empty and odour-free; glass surfaces are crystal clear with no smudges. |
| Good | Minor dust on surfaces; carpets have minimal debris; floors have slight streaks; high-touch areas are mostly sanitised; rubbish bins are empty but may have slight odour; glass surfaces have minor smudges. |
| Pass | Noticeable dust on surfaces; carpets have visible debris; floors are streaky; high-touch areas are inconsistently sanitised; rubbish bins are not emptied regularly; glass surfaces have visible smudges. |
| Fail | Heavy dust accumulation; carpets are dirty with visible stains; floors are wet or sticky; high-touch areas are not sanitised; rubbish bins are overflowing; glass surfaces are dirty and obstruct visibility. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality