Australian National Cleaning Management Framework
Appeals Office
Code: ANCMF-AU-GB-AO-03
Government Building
daily
AS/NZS 3733:1995 ISO 14001:2015 EN 13549:2001 ISSA Cleaning Standards Office Environment Daily Cleaning Standard Risk ISO Compliant
Objective

To maintain a high standard of cleanliness and hygiene in the Appeals Office of a Government Building, ensuring a safe and pleasant environment for staff and visitors.

Scope of Work
  • Dusting all surfaces including desks, chairs, and shelves.
  • Vacuuming carpets and rugs.
  • Mopping hard floors.
  • Wiping and sanitising all high-touch surfaces such as door handles, light switches, and telephones.
  • Emptying and sanitising rubbish bins.
  • Cleaning and sanitising toilets and washbasins.
  • Cleaning glass surfaces and mirrors.
  • Replenishing consumables such as toilet paper, hand soap, and paper towels.
Method
  1. Prepare cleaning trolley with all necessary supplies and equipment, ensuring colour-coded cleaning systems are used to prevent cross-contamination.
  2. Dust all surfaces using a microfibre cloth, starting from the highest point and working downwards.
  3. Vacuum carpets and rugs thoroughly, paying special attention to corners and under furniture.
  4. Mop hard floors using a damp mop and appropriate cleaning solution, ensuring no excess water is left on the floor.
  5. Wipe and sanitise high-touch surfaces with a disinfectant solution, ensuring complete coverage.
  6. Empty rubbish bins, replace liners, and sanitise the bin interior and exterior.
  7. Clean toilets and washbasins using appropriate cleaning agents, ensuring all surfaces are sanitised.
  8. Clean glass surfaces and mirrors with a glass cleaner, ensuring no streaks are left.
  9. Check and replenish consumables as needed, ensuring all dispensers are functioning correctly.
Equipment
  • Microfibre cloths
  • Vacuum cleaner
  • Mop and bucket
  • Cleaning trolley
  • Disinfectant solution
  • Glass cleaner
  • Colour-coded cleaning cloths and mops
  • Rubbish bin liners
Quality Criteria
Performance LevelCriteria
ExcellentAll surfaces are free of dust and marks; floors are spotless and dry; no rubbish is present; all high-touch surfaces are sanitised; toilets and washbasins are immaculate; glass surfaces are streak-free; consumables are fully stocked.
GoodMinor dust or marks on surfaces; floors are clean with minimal moisture; bins are empty; most high-touch surfaces are sanitised; toilets and washbasins are clean; minor streaks on glass; consumables are mostly stocked.
PassNoticeable dust or marks on surfaces; floors are mostly clean; bins are not overflowing; some high-touch surfaces are sanitised; toilets and washbasins are mostly clean; visible streaks on glass; consumables are low but available.
FailSignificant dust or marks on surfaces; floors are dirty or wet; bins are overflowing; high-touch surfaces are not sanitised; toilets and washbasins are dirty; glass surfaces are heavily streaked; consumables are depleted.
Documentation
  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality
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