Waiting Area
Code: ANCMF-AU-CO-WA-02
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA CIMS:2015
Commercial
Public Area
Daily Cleaning
Medium Risk
ISO Compliant
Objective
To maintain a clean, hygienic, and welcoming waiting area in a commercial office setting, ensuring compliance with Australian cleaning standards and workplace health and safety requirements.
Scope of Work
- Dusting of all surfaces including tables, chairs, and decorative items.
- Vacuuming of carpeted areas and spot cleaning as necessary.
- Mopping of hard floors with appropriate cleaning solution.
- Sanitising of high-touch surfaces such as door handles, light switches, and reception counters.
- Emptying and sanitising rubbish bins.
- Cleaning of glass surfaces including windows and partitions.
- Ensuring all furniture is organised and free from dust and debris.
- Checking and replenishing any consumables such as tissues or hand sanitiser.
Method
- Begin by dusting all surfaces using a microfibre cloth, starting from the highest point and working downwards.
- Vacuum all carpeted areas thoroughly, paying special attention to corners and under furniture.
- Mop hard floors using a neutral pH floor cleaner, ensuring no residue is left behind.
- Sanitise high-touch surfaces with a disinfectant spray and a clean cloth, ensuring all areas are covered.
- Empty rubbish bins, replace liners, and sanitise the bin interior and exterior.
- Clean glass surfaces with a glass cleaner and a lint-free cloth to ensure a streak-free finish.
- Reorganise furniture as needed to maintain a tidy appearance.
- Check and replenish consumables, ensuring they are fully stocked and accessible.
Equipment
- Microfibre cloths
- Vacuum cleaner
- Mop and bucket
- Neutral pH floor cleaner
- Disinfectant spray
- Glass cleaner
- Lint-free cloths
- Rubbish bin liners
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are free from dust and smudges; floors are spotless with no visible debris; glass surfaces are streak-free; high-touch areas are sanitised and free from fingerprints; rubbish bins are empty and sanitised; consumables are fully stocked. |
| Good | Minor dust on surfaces; floors have minimal debris; glass surfaces have minor streaks; high-touch areas are mostly sanitised; rubbish bins are empty but not sanitised; consumables are mostly stocked. |
| Pass | Noticeable dust on surfaces; floors have visible debris; glass surfaces have visible streaks; high-touch areas are partially sanitised; rubbish bins are not emptied; consumables are low. |
| Fail | Heavy dust on surfaces; floors are dirty with significant debris; glass surfaces are heavily streaked; high-touch areas are not sanitised; rubbish bins are overflowing; consumables are depleted. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality