Mail Room
Code: ANCMF-AU-CO-MR-02
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
Commercial
Daily Cleaning
Standard Risk
ISO Compliant
Objective
Ensure the mail room is maintained to a high standard of cleanliness, promoting a safe and hygienic environment for all staff and visitors.
Scope of Work
- Dust all surfaces including shelves, counters, and equipment.
- Vacuum carpeted areas and mop hard floors.
- Wipe and sanitise all frequently touched surfaces such as door handles, light switches, and mail sorting areas.
- Empty rubbish bins and replace liners.
- Clean and sanitise any shared equipment such as trolleys and mail sorting machines.
- Ensure all cleaning activities comply with Australian workplace health and safety requirements.
Method
- Begin by dusting all surfaces using a microfibre cloth to capture dust and prevent dispersal.
- Vacuum carpeted areas using a HEPA-filter vacuum to minimise airborne dust.
- Mop hard floors with a neutral pH cleaner to remove dirt and grime without damaging surfaces.
- Wipe down all frequently touched surfaces with a disinfectant solution, ensuring contact time as per manufacturer's instructions.
- Empty rubbish bins, replace liners, and ensure bins are clean and odour-free.
- Sanitise shared equipment using a suitable sanitising agent, focusing on high-touch areas.
Equipment
- Microfibre cloths
- HEPA-filter vacuum cleaner
- Neutral pH floor cleaner
- Disinfectant solution
- Sanitising agent
- Rubbish bin liners
- Cleaning trolley
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are visibly clean and free from dust. Floors are spotless with no visible marks or debris. All high-touch surfaces are sanitised and free from smudges. Rubbish bins are empty, clean, and odour-free. |
| Good | Most surfaces are clean with minimal dust. Floors have minor marks but are generally clean. High-touch surfaces are mostly sanitised with few smudges. Rubbish bins are empty and mostly clean. |
| Pass | Surfaces have some dust accumulation. Floors have visible marks and some debris. High-touch surfaces show signs of smudging. Rubbish bins are emptied but may have some odour. |
| Fail | Surfaces are dusty and visibly dirty. Floors have significant marks and debris. High-touch surfaces are unsanitised and smudged. Rubbish bins are full or have strong odours. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality